Contact Us

We're here to help! If you have any questions, comments, or concerns, please reach out to us using the form below or through the contact details provided.

Questions or comments? Get in touch and we'll be happy to help.

Contact Information

Alternatively you can reach us through one of the following methods:

Email: info@petstock.net

Live Chat: To access the live chat simply click the chat icon found in the bottom right of your screen.

Business Hours / Live Chat Opening Hours

We are here to assist you during the following hours:

Monday - Friday: 09:00AM (BST) - 16:00PM (BST)

Saturday: 11:00AM (BST) - 14:00PM (BST)

Sunday: Closed

We aim to respond to all inquiries within 24-48 hours.

PLEASE NOTE OUR CUSTOMER SERVICE DEPARTMENT IS LOCATED IN THE UNITED KINGDOM, AS A RESULT OUR LIVE CHAT HAS LIMITED OPENING HOURS FOR SPECIFIC COUNTRIES OR REGIONS

Live Chat Opening Hours Timeframe Conversion

Country Time Zone 9 AM UK Time 8 PM UK Time
United Kingdom GMT/BST 9 AM 8 PM
United States Eastern (EST - New York, Washington D.C.) 4 AM 3 PM
United States Central (CST - Chicago, Dallas) 3 AM 2 PM
United States Mountain (MST - Denver, Phoenix) 2 AM 1 PM
United States Pacific (PST - Los Angeles, San Francisco) 1 AM 12 PM
Canada Eastern (EST - Toronto, Ottawa) 4 AM 3 PM
Canada Central (CST - Winnipeg, Regina) 3 AM 2 PM
Canada Mountain (MST - Calgary, Edmonton) 2 AM 1 PM
Canada Pacific (PST - Vancouver, Victoria) 1 AM 12 PM
Germany Central European Time (CET/CEST) 10 AM 9 PM
France Central European Time (CET/CEST) 10 AM 9 PM
Italy Central European Time (CET/CEST) 10 AM 9 PM
Spain Central European Time (CET/CEST) 10 AM 9 PM
Netherlands Central European Time (CET/CEST) 10 AM 9 PM
Poland Central European Time (CET/CEST) 10 AM 9 PM
Sweden Central European Time (CET/CEST) 10 AM 9 PM
Ireland GMT/BST 9 AM 8 PM
Japan Japan Standard Time (JST) 6 PM 5 AM (Next Day)
South Korea Korea Standard Time (KST) 6 PM 5 AM (Next Day)
Singapore Singapore Time (SGT) 5 PM 4 AM (Next Day)
Malaysia Malaysia Time (MYT) 5 PM 4 AM (Next Day)
Thailand Indochina Time (ICT) 4 PM 3 AM (Next Day)
Vietnam Indochina Time (ICT) 4 PM 3 AM (Next Day)
Philippines Philippine Time (PHT) 5 PM 4 AM (Next Day)
Indonesia Western Indonesia Time (WIB) 4 PM 3 AM (Next Day)
India India Standard Time (IST) 2:30 PM 1:30 AM (Next Day)
United Arab Emirates Gulf Standard Time (GST) 1 PM 12 AM (Next Day)
Saudi Arabia Arabia Standard Time (AST) 12 PM 11 PM
Brazil Brasília Time (BRT) 6 AM 5 PM
Mexico Central Time (CST - Mexico City) 3 AM 2 PM

We're excited to hear from you! We value your feedback and inquiries, please fill out the form above or use the contact methods listed. Rest assured, our team is dedicated to providing you with the best possible support. Your satisfaction is our priority!

Don't Forget To Check Out Our FAQs For Quick Answers

How long will it take for the product to arrive?

Delivery Times:

  • United Kingdom: 3-5 working days
  • Europe: 5-8 working days
  • Worldwide: 8-12 working days

More information about Shipping

What should I do if I have an issue with my order?

If you encounter any issues with your order, please contact our customer service team via live chat or e-mail.

How can I track my order?

Please visit the track my order page for instructions regarding order tracking.

How do I place an order?

To place an order, simply browse our website, click on the product you want, add the product to your cart, and proceed to checkout.